The term ‘ContactMe’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 28/2A Cross Street, Hurstville, NSW Australia 2220. The term ‘you’ refers to the user or viewer of our website.
- You agree that you possess a valid prescription from an optometrist
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of New South Wales and Australia.
All prescriptions provided to ContactMe must be valid, i.e. being used within 12 months of issue by a registered optometrist. If in the event an expired prescription is provided, a customer’s order will be held, and the customer contacted.
A customer may order powers not aligning to the provided prescription, at their own discretion. ContactMe does not accept responsibility for screening customer orders, ensuring correct powers have been selected during the ordering process. This responsibility befalls the customer. All powers selected during the ordering process will be keyed.
All contact lenses provided by ContactMe are supplied with a full manufacturer's
warranty. This warranty covers any defects or faults that may have occurred
during the manufacturing process.
If contact lenses have been supplied incorrectly, the lenses can be returned to
ContactMe within 30 days for a correct replacement.
If the contact lenses have been ordered incorrectly, and the customer wishes to
exchange them, the lenses can be returned to ContactMe within 30 days for
In the event that the customer changes their mind before shipment of the goods,
a full refund can be issued.
In the event that the customer changes their mind after shipment of the goods, a
refund can be issued AFTER the return of the items less the cost of shipping.
Please note: Shipping is not included in the refund. The customer is responsible
for paying for shipping on any returns and product exchanges.
All returns must be UNOPENED and in ORIGINAL CONDITION