Frequently Asked Questions

Can I claim from my private health fund?

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Where applicable, the purchase of contact lenses can be claimed from your private health fund. The appropriate item number relating to your product will always be indicated on your invoice.

How do I claim discounts?

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The appropriate discount code shall automatically apply to your cart at checkout. However, if your code does not automatically apply, please use the code mentioned on the promo. Contact us if you have any questions. T&Cs apply.

How much is delivery?

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We provide FREE SHIPPING on order over $129. For orders under $129, delivery within Australia is $10 using Australia Post.

How long does delivery normally take?

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  • Processing Time: 2-5 business days.
  • Shipping Time: After processing, delivery takes an additional 2-5 working days.

Please note that you will be promptly notified in the event of any significant delays with your order.

I chose express shipping, will it still take 2-5 business days to be processed?

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Yes. Electing for express shipping does not change our processing times. Our company does not offer direct to customer (shipped directly from manufacturer to customer) for better quality control. This is to minimize wrong contact lenses being sent out to you. If you elect from express shipping, this ensures that after the lenses are dispatched that you will receive your lenses within 2-5 business days. Parcel shipping normally take 7-10 business days to arrive after they are dispatched.

How do I clean my contact lenses?

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You should always refer to the care instructions printed on the packaging of your contact lenses. Here are some general guidelines you can follow:

  • Washing and drying your hands before handling your contact lenses
  • Using the right lens care solution for cleaning your lenses
  • Throwing out your contact lenses after the prescribed wearing period of expiry date

How long does it take to get used to wearing contact lenses?

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It depends on the type of contact lenses you choose. Soft contact lenses such as hydrogel or silicone hydrogel types are generally more comfortable and easier to get used to.

Can I return contact lenses if I ordered the wrong prescription?

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You can return prescription lenses within 30 days of purchase under specific conditions. To ensure a smooth return process, please make sure that:

  • The boxes are unopened, and the lenses remain in their original, unused condition. To ensure the health and safety of all our customers, we can only accept returns for items that have not been used or tampered with.
  • The customer is responsible for the return postage costs. When returning items, please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Can a contact lens get caught behind my eye?

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No. This issue is a common misconception. Your lens can get dislodged after an impact or after rubbing your eye. At the very worst, your contact lens could get caught in your upper lid.

Can I wear contact lenses while playing sports?

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Contact lenses are one of the best solutions when it comes to vision correction for athletes. Unlike some glasses, contact lenses will stay in place under dynamic conditions where rapid and sudden movements take place. Contact lenses also provide a wider field of vision and can easily be worn underneath protective goggles.

Can I take a shower or swim wearing contact lenses?

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We recommend taking your contact lenses off and putting them in solution whenever you swim or have a shower. This helps to eliminate any chances of infection. When a small amount of water splashes into your eye, your lenses can be dislodged, or they can tighten and starve your eye of oxygen.

Can I apply make-up while wearing my lenses?

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We recommend putting your contact lenses in before you start applying make-up. Doing this reduces the chances of contaminating your lenses with residue from your foundation or powder left on your fingers.

How long can I wear my contact lenses?

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The recommended usage can vary depending on the type of lenses you have, such as daily, weekly, or monthly. When in doubt, refer to the wear and care instructions featured on the packaging of your contact lenses. Your optometrist should have also prescribed a replacement schedule that you can follow too.

Sunglasses

Can I receive a refund for my sunglasses?

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No refund will be given for change of mind unless the product is faulty.

What happens preferred style of sunglasses is unavailable?

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We will notify you and offer you an alternative.

Can I exchange my sunglasses from a bundle order?

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Please choose carefully as we do not exchange sunglasses due to change of mind unless the product is faulty.

My prescribed brand is not available on your website, can I purchase a different brand/product?

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We strongly advise you reach out to your optometrist if you’d like to try a new product, as contact lenses will need to be fitted and recommended for you to suit your eyes. As per our policy, if you purchase a lens that has not been fitted for you by your optician, and you find these not suitable for you, we will not be able to refund or exchange your order for you.

Subscription Value Plans

How does the subscription value plan work?

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Our subscription service automatically renews according to your chosen delivery interval. Once you subscribe, our system will conveniently dispatch your selected products after each successful renewal (your selected frequency) period. For instance, if you opt for a monthly subscription, your credit card will be automatically charged each month, ensuring your products arrive at your doorstep hassle-free without needing to place an order manually!

Can I pause or cancel a subscription?

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Absolutely. You have the flexibility to pause or cancel your subscription at any time through your account.

How can I skip or adjust a charge?

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Managing your charges is simple within your account. Each scheduled delivery includes a "Skip Payment" option, allowing you to skip a charge when needed easily. Additionally, you can adjust the charge date by selecting the "Frequency" button next to the delivery date.

Can I modify my subscription to include additional products?

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Certainly. You can modify your subscription by adding or removing products through your account. Simply navigate to the product card and click the "Edit" button to make the desired adjustments.

What happens if the payment can't be processed?

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If your subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method.