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Frequently Asked Questions

Payment & delivery

Can I claim from my private health fund?

Where applicable, the purchase of contact lenses can be claimed from your private health fund. The appropriate item number relating to your product will always be indicated on your invoice.

How much is delivery?

Delivery within Australia is $15 using Express Post.

How long does delivery normally take?

If we have your contact lenses in stock, delivery will normally take 5-6 working days. You will be notified if there is going to be an extensive delay with your order.

Lens care

How do I clean my contact lenses?

You should always refer to the care instructions printed on the packaging of your contact lenses. Here are some general guidelines you can follow:

- Washing and drying your hands before handling your contact lenses
- Using the right lens care solution for cleaning your lenses
- Throwing out your contact lenses after the prescribed wearing period or expiry date

How long does it take to get used to wearing contact lenses?

It depends on the type of contact lenses you choose. Soft contact lenses such as hydrogel or silicone hydrogel types are generally more comfortable and easier to get used to.

Can a contact lens get caught behind my eye?

No. This issue is a common misconception. Your lens can get dislodged after an impact or after rubbing your eye. At the very worst, your contact lens could get caught in your upper lid.

Daily usage

Can I wear contact lenses while playing sports?

Contact lenses are one of the best solutions when it comes to vision correction for athletes. Unlike some glasses, contact lenses will stay in place under dynamic conditions where rapid and sudden movements take place. Contact lenses also provide a wider field of vision and can easily be worn underneath protective goggles.

Can I take a shower or swim in contact lenses?

We recommend taking your contact lenses off and putting them in solution whenever you swim or have a shower. This helps to eliminate any chances of infection. When a small amount of water splashes into your eye, your lenses can be dislodged, or they can tighten and starve your eye of oxygen.

Can I apply make-up with my lenses?

We recommend putting your contact lenses in before you start applying make-up. Doing this reduces the chances of contaminating your lenses with residue from your foundation or powder left on your fingers.

How long can I wear my contact lenses?

The recommended usage can vary depending on the type of lenses you have, such as daily, weekly, or monthly. When in doubt, refer to the wear and care instructions featured on the packaging of your contact lenses. Your optometrist should have also prescribed a replacement schedule that you can follow too.