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Frequently Asked Questions

What are the delivery costs?
Delivery within Australia is $14.99 using Australia Post (Express Post).

How long does delivery normally take?
If we have your contact lenses in stock, delivery will normally take 5-6 working days. You will be notified if there is going to be an extensive delay with your order.

Can I claim from my health fund?
Where applicable, the purchase of contact lenses can be claimed from your health fund.

What is your Returns policy?
All contact lenses provided by ContactMe are supplied with a full manufacturer’s warranty. This warranty covers any defects or faults that may have occurred during the manufacturing process. If contact lenses have been supplied incorrectly, the lenses can be returned to ContactMe within 30 days for a correct replacement. Please note: all returns must be UNOPENED and in ORIGINAL CONDITION.


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