POLICIES

Privacy Policy
We guarantee to not disclose your email address, or other contact information to any other third party company. We collect this information in order to be able to effectively process your order.
Your personal information is held in strict confidence. Should you ever wish to be removed from an email list with Contact Me, we will process your request immediately.

Security Policy
Our e-commerce system uses the latest SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Contact Me in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Firefox, Web TV and most other browsers. This ensures that your credit card information remains 100% secure.

Return Policy
Our guarantee to you:

  • Within 30 days of delivery of a shipment, you may return any unopened boxes or vials that are in original condition purchased from Contact Me for a store credit or refund. We are currently unable to accept returns of opened items, or items returned more than 30 days after delivery.
  • Once we receive your unopened boxes or vials, we will promptly exchange your product or issue a store credit (less shipping charges).
  • We will notify you via e-mail with your store credit receipt.
    • In the case of defective lenses:
  • We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. If you suspect that your lenses are defective, please contact us immediately. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full.
    Exchanges:
  • If your prescription changes, we will exchange unexpired and unopened boxes of contacts.
  • If you have an exchange for a higher dollar amount from your original purchase, please provide your credit card number.
    When Returning Items: We know it's sometimes necessary to exchange or return an item so we make it easy. Simply complete our Contact Me Return and Exchange form. If you don't have one, please follow these steps:
  • Call or email to obtain a Return Authorization number (required).
  • Please enclose a note with your return telling us your Order Number (if available) and a description of what you are returning.
  • Let us know the reason for your return and what you would like us to do. Do you want us to exchange the item, or issue a refund or other (please explain)?
  • Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have questions. Customers are responsible for the return postage unless it was our error.
  • Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose your note detailing the reason for the return. Please DO NOT return contact lens boxes in an envelope.
    Return the item by regular post to:  Contact Me – 28/2A Cross Street, Hurstville, NSW Australia 2220. Please allow 2-3 weeks for your store credit or refund to be issued.